Marketing Information: Get a complete view of your customers and prospects. GoldMine Standard Edition, sales force automation software, helps you win and retain customers and sales by putting valuable contact information at your fingertips, and automating a number of routine activities – without sacrificing your bottom line.
Product Information
Software Sub Type: Contact ManagementSoftware Name: GoldMine v.6.7 Standard Edition – Complete ProductFeatures & Benefits: Automate routine and repetitive tasksTrack all sales and marketing activitiesIdentify high-margin leads and high-value customersProactively manage customers” needsManage customer information in one locationRich contact managementTime man… More >>
Goldmine Standard Edition V6.7 Single Box
The product claimed to be “brand new in original packaging”. It was not.
When received, the box had been opened, the CD envelope opened, the CD has scratches on it and the box was crushed.
Not from s shipping problem, as it was inside another box.
Fortunately the CD installed properly.
Rating: 3 / 5
This is a confusing product to use and has problems with synchronization. There are too many alternatives that are better including online ASP CRM products and even free CRM products online. The product is build on dbase and requires rebuilding periodically. Has lots of features which makes it very difficult to learn. You will spend more time trying to get this product to work, rather than selling.
Rating: 1 / 5
I have been using Goldmine daily for 10 years, with about 10,000 customer records.
Never lost a record, in spite of no maintenance other than an index refresh once a year.
The product was originally designed to be supported by expensive “consultants” all over the country. In the early versions, you couldn’t even get basic standard reports. I called their support and was told, “You need to contract a local GM consultant to write that for you.”
So their business idea was to feed the local consultants by referring customers to them to pay for “custom development” of the same standard Customer Report each time.
A few years ago, they finally made it possible to easily create reports yourself, and you can also do Mail Merge with MS Word etc.
I’m familiar with Highrise and other online solutions, but don’t like being at the mercy of the reliability of my internet provider to access my own info. My company uses a pricey Verizon Business DSL, and still we are without access from time to time due to mysterious outages.
ACT, etc. are a joke, imho. I simply don’t know of any other CRM product that is as robust as GM, so I’m sticking with it.
Rating: 4 / 5
I have found some of the negative reviews offensive, as I consider this an exceptional package that gives you an advanced CRM system with facilities and possibilities that are mindbugling.
It offers email marketing possibilities that no email marketing application can properly compete with. It has exceptional email integration and you don’t even have to worry about viruses.
I have been using a number of different CRM solutions, and though Goldmine is not perfect, it is superb in the things that you can ask the software to do for you. I have lately had the displeasure to work with the touted salesforce.com, and in that comparison Goldmine is sublime.
The interface is not terribly user friendly but if you use the system capabilities I have never come across a system that offered more value for money.
There are two areas that I dont like about the application;
1. I deal with companies moreso than with individuals, and if you use the ability to use secondary contacts and define the account at the highest level you loose the part about the application that is truely exceptional – the automated tracks that run on primary contacts only.
2. If you have a call list that you need to go through it is inferiour to ACT2000 that i used before. Going through a call list takes longer, and this will only be fixed by expensive add ons.
Great value for money, especially if you have several sales people. Used right this offers something that I have not seen in other applications, though the two points i mentioned reduces the value.
It is a package with so many add ons that you can develop your use based on standard components. I have not found a better total solution yet!
Rating: 4 / 5
Just to let users know, Frontrange (creators of Goldmine) has discontinued the Goldmine Std(dBase) version. Although it was/is a very good CRM solution, the new versions are quite costly for a very small business(< 5 users).
Rating: 4 / 5